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Tech Troubleshooting

Tech Troubleshooting

Scroll down the list of Chromebook symptoms and try some of the suggested fixes first before throwing in the towel.
My Chromebook won't turn off / on.
  1. Gently press and hold the power key for a slow count of 10, or until the device turns off or on.
  2. If you do not get results, plug the device safely into a power source and repeat.
  3. If problems persist, contact your teacher and/or Mrs. Webb.
I can't hear my teacher in Google Meet.
  1. Check your teacher's screen to see if he/she is accidentally muted.
  2. Leave the Meet session and re-join.
  3. If that doesn't work, reboot the Chromebook and rejoin the Meet.
  4. If you are using headphones, unplug them and see if sound comes out of your Chromebook (without headphones plugged in)
  5. If problems persist, contact your teacher and/or Mrs. Webb.
My Google Meet screen is green!
  1. Check for updates on your Chromebook. Run any that are waiting.
  2. Reboot the Chromebook and re-join the Meet. 
  3. You may need to restart 2 or 3 times before the green screen resolves.
  4. If problems persist, contact your teacher and/or Mrs. Webb.
My Google Doc isn't saving properly.
  1. ​Check for a good WiFi connection on your Chromebook. 
  2. Check in the header area of the document for the indicator that says, "All changes saved to Drive"​ (especially before you submit your work to Google Classroom)
   3.  If problems persist, contact your teacher and/or Mrs. Webb.
I submitted my assignment in Google Classroom, but now it's not there.
  1. Always double check your assignment after you hit the submit button - no exceptions:
    1. To do this, click on the link for, "View Assignment" even after you submit.
    2. A number of little things could cause an assignment not to attach properly from mis-clicking to a brief drop in WiFi connection. It's always worth checking.
  2. If an assignment won't post after a few tries, contact your teacher and/or Mrs. Webb.